Justin Davies of Xceedance tells Intelligent Insurer that the accelerated digitalisation of the insurance market which took place in 2020 due to COVID-19 must continue into 2021.
Justin is quoted in the magazine’s 2020 review ‘the year of the swan event.’ where he argues that the enforced digitalisation of the insurance market ushered in by the pandemic was long overdue.
He adds: “It is my fervent hope this will, in turn, drive companies to further review their wider business workflows, consider optimisation of processes, and apply technologies to create efficiencies across the entire insurance value chain.”
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