omni:us CEO Sofie Quidenus-Wahlforss wrote a two page article on an ‘Empathetic Approach to Leadership and Insurance’ in the November edition of Carrier Management.
“I believe there is a great deal of overlap between my leadership style and how we at omni:us envision the future of the industry: by creating a more empathetic approach,” she wrote.
“In contrast to popular opinion, we believe the industry will become more human—not less—as it becomes more efficient and effective using technology. I have this vision on my LinkedIn profile: “The future of claims has empathy.”
“This is true not only of the industry we’re striving to change but also as a leadership quality. Empathy is absolutely crucial. Humans are good at being people, not machines. We need to realize their potential. This means treading lightly on their dreams and helping them reach for stars.”
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